Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction..Managing Projects and Policies • Implementing the customer recognition/service program, communicating... • Strives to improve service performance. • Supervises staffing levels to ensure that guest service..when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer..as necessary. • Interacts with guests to obtain feedback on product quality and service levels.